Ad-hoc WordPress Website Support Services

Ad-hoc website support is a pay-as-you-go service offering WordPress website owners a simple approach to completing work on their website without any contracts.

Send us a support request; we'll quote the time to complete it, and once approved, we'll go ahead and make the changes to your WordPress website.

Request website support

UK based website agency, supporting you with any website issues

At SWSweb we have a wide range of website support skills, specialising in WordPress websites, including design and development and can cover everything from adding a new page or blog post to fixing design problems or a hacked site. Below is a list of some of the ad-hoc website support tasks we can help you with.

Add a new page or blog post
Edit existing page content
Optimise images for the web
Fix theme/design issues
Add new features
Improve page speed

Ad-hoc website support for various platforms

At SWSweb we specialise in ad-hoc website support for WordPress and Joomla Content Management Systems (CMS) but work with all manner of systems:

WordPress
Joomla
Shopify
HTML
Wix
Weebly
Squarespace

If you're unsure what platform your website is built with, please get in touch, and we'll be happy to check.

Request support

What WordPress issues do you need support with?

We can solve all manner of WordPress issues, some of the most common are below, but we can help with anything WordPress related!

Contact forms
Blog posts
WooCommerce support
Speed and performance
Backups
Theme and design changes
Security
Plugin updates

Ad-hoc WordPress
website support

At SWSweb we are specialists in working with WordPress websites, you can be confident you will get the best website support when you need it for your site.

Our Ad-hoc WordPress website support services are carried out on a task-by-task, pay-as-you-go basis meaning that you aren’t tied into a contract and we’re here if you need any support.

WordPress support

Ad-hoc Joomla
website support

At SWSweb we are also specialists in ad-hoc website support for Joomla websites, working with Joomla every day for our clients.

If you’d like us to show you how to use Joomla as a platform we can also offer Joomla training.

Joomla support

WordPress website support benefits

Website support is essential for maintaining and updating a website, ensuring it remains secure, functional, and up-to-date.
Having support for your website will enhance your online presence.
Improve user experience, ultimately boosting customer engagement and satisfaction.
Through regular website support, your website can be adapted to changing technology and industry trends, ensuring you stay competitive in the digital landscape.

A dedicated WordPress support team

At SWSweb, we have a dedicated team of WordPress experts; having worked with WordPress since 2012, we have come across most issues and can support you through managing your website.

Explore Our Website Guides

Our Ad-hoc Website Support services provide immediate solutions for your WordPress websites, but for those interested in a deeper understanding of effective website management, take a look at our Website Management: Ultimate Guide. This guide offers valuable insights into maintaining a robust online presence, covering everything from security measures to performance optimisation.

Website support FAQ’s

Is it better for me to have ad-hoc website support or ongoing website support?

Choose ad-hoc website support if you have a basic website with occasional issues and want flexibility when you seek help.

Opt for ongoing website support if your website is crucial to your business. This provides regular maintenance, faster issue resolution, and enhanced security. The decision depends on your website's complexity, budget, and importance in your business strategy.

What is the best way to get in touch if I need support for my website?

You can get in touch by completing the contact form on our contact page.

If you prefer, you can contact us at +44 (0)1483 338 987 or drop us an email to info@swsweb.co.uk.

How often should I consider website support for my site?

The frequency of website support depends on the complexity and needs of your site. Small business websites may require monthly support, while larger, more complex sites may need weekly or even daily monitoring and updates to ensure peak performance and security.

Can I carry out website support tasks on my own, or should I hire a professional?

While website owners can handle basic website support tasks, it is recommended that they hire a professional or a web development agency for comprehensive support.

Professionals have the expertise to address complex technical issues, security threats, and performance optimisations, allowing you to focus on your core business activities. This also prevents anything from accidentally going wrong on the website.

Our website management plans

How much do your ad-hoc website support services cost?

Our ad-hoc website support rates are £35 per hour, plus VAT, and we'll quote you in advance, so there are no big surprises.

We have a minimum charge of one hour, but charge by the minute after that. If your website support request only takes ten minutes, we'll try and find other changes, such as performing plugin updates to use the full hour where possible.

We invoice on 30-day terms and accept bank transfers, direct debit or debit/credit cards.

Request support

WordPress website support packages

If you need more than just the occasional fix, our WordPress website support packages provide you with a monthly plan so that you know your website is being constantly managed.

Our packages provide ongoing management and maintenance of your website, with frequent backups, SSL certificates and managed server hosting.

ESSENTIAL
Perfect for smaller websites with less than 10 web pages. This covers the majority of simple business websites.

£49 per month

Managed website hosting
(shared server 2GB *)
2GB is the total size of your website including the database, most simple WordPress sites are around 500MB to 1GB, we can check this for you before signing up.
Up to 5 email addresses
(5GB per inbox *)
Email is managed through your hosting account, we can also offer Google Workspace at additional cost if you need more advanced email with extra services such as shared calendars and documents.
Daily backups
(stored remotely}
Backups are stored away from the hosting, if the worst happens and your site crashes and corrupts we can always restore your it.
SSL certificate
For encrypted connection between visitors and the server.
24/7 uptime monitoring
Our monitoring system checks on your website every few minutes. If it goes down we are alerted and will begin investigating the issue.
CMS core updates
(performed monthly) **
The main WordPress or Joomla core is updated to its latest stable version.
Plugin/extension updates
(performed monthly) ***
Plugins are updated every month to aid security of the site.
Real-time malware scanning
If your site becomes infected, we're alerted and can fix issues before they become a problem.
Web Application Firewall (WAF)
A WAF helps add another layer of protection from hackers targeting your website, including blocking brute force attacks.
SendGrid transactional emails
Improves delivery of emails being sent via contact forms and other plugins on your site.
30-day rolling contract
You are not tied into long term contracts, just give us 30 days notice if you wish to stop our services.
30 minutes of website support time
Time to help with content edits, design changes and adding new features.
Monthly maintenance report
Each month we'll send you a report showing what work has been carried out on your site and some key metrics of its security, uptime and other factors.

Best value

PRO
Best for larger sites with extra features, such as a small shop or photo galleries and more than 10 web pages.

£79 per month

Managed website hosting
(shared server 5GB *)
5GB is the total size of your website including the database, most larger WordPress sites are around 2GB to 5GB, we can check this for you before signing up.
Up to 10 email addresses
(10GB per inbox *)
Email is managed through your hosting account, we can also offer Google Workspace at additional cost if you need more advanced email with extra services such as shared calendars and documents.
Daily backups
(stored remotely}
Backups are stored away from the hosting, if the worst happens and your site crashes and corrupts we can always restore your it.
SSL certificate
For encrypted connection between visitors and the server.
24/7 uptime monitoring
Our monitoring system checks on your website every few minutes. If it goes down we are alerted and will begin investigating the issue.
CMS core updates
(performed monthly) **
The main WordPress or Joomla core is updated to its latest stable version.
Plugin/extension updates
(performed monthly) ***
Plugins are updated every month to aid security of the site.
Real-time malware scanning
If your site becomes infected, we're alerted and can fix issues before they become a problem.
Web Application Firewall (WAF)
A WAF helps add another layer of protection from hackers targeting your website, including blocking brute force attacks.
SendGrid transactional emails
Improves delivery of emails being sent via contact forms and other plugins on your site.
30-day rolling contract
You are not tied into long term contracts, just give us 30 days notice if you wish to stop our services.
60 minutes of website support time
Time to help with content edits, design changes and adding new features.
Monthly SEO & Site Audit Report ****
This report shows how your site is performing against your target keywords and is useful if you are running an SEO or PPC campaign. ****
Content Delivery Network (CDN)
A CDN stores copies of your website files in various global locations, serving locally stored files to your visitors nearest location, which helps with performance and pagespeed scores.
Pagespeed monitoring
We monitor the pagespeed score of your website and where support time is available will work on improving it as much as possible.
Discount on hourly support time
If you need more than then 60 minutes support time, you'll pay £30 per hour, not £35 which is our ad-hoc support charge.
Staging site
Either on demand if only needed now and then, or a permanent staging site for you to test with.
Monthly maintenance report
Each month we'll send you a report showing what work has been carried out on your site and some key metrics of its security, uptime and other factors.

DEDICATED
Required for large and high traffic websites, more than 5GB in size and over 10,000 visitors per month.

£279 per month

Managed website hosting
(Dedicated server)
The server will have 100GB of disk space and 8GB of RAM. We can arrange bigger or smaller servers and adjust the cost accordingly.
Unlimited email addresses
(10GB per inbox *)
Email is managed through your hosting account, we can also offer Google Workspace at additional cost if you need more advanced email with extra services such as shared calendars and documents.
Hourly backups
(stored remotely}
Backups are stored away from the hosting, if the worst happens and your site crashes and corrupts we can always restore your it.
SSL certificate
For encrypted connection between visitors and the server.
24/7 uptime monitoring
Our monitoring system checks on your website every few minutes. If it goes down we are alerted and will begin investigating the issue.
CMS core updates
(performed monthly) **
The main WordPress or Joomla core is updated to its latest stable version.
Plugin/extension updates
(performed monthly) ***
Plugins are updated every month to aid security of the site.
Real-time malware scanning
If your site becomes infected, we're alerted and can fix issues before they become a problem.
Web Application Firewall (WAF)
A WAF helps add another layer of protection from hackers targeting your website, including blocking brute force attacks.
SendGrid transactional emails
Improves delivery of emails being sent via contact forms and other plugins on your site.
30-day rolling contract
You are not tied into long term contracts, just give us 30 days notice if you wish to stop our services.
60 minutes of website support time
Time to help with content edits, design changes and adding new features.
Monthly SEO & Site Audit Report ****
This report shows how your site is performing against your target keywords and is useful if you are running an SEO or PPC campaign. ****
Content Delivery Network (CDN)
A CDN stores copies of your website files in various global locations, serving locally stored files to your visitors nearest location, which helps with performance and pagespeed scores.
Pagespeed monitoring
We monitor the pagespeed score of your website and where support time is available will work on improving it as much as possible.
Discount on hourly support time
If you need more than then 120 minutes support time, you'll pay £30 per hour, not £35 which is our ad-hoc support charge.
Staging site
Either on demand if only needed now and then, or a permanent staging site for you to test with.
Monthly maintenance report
Each month we'll send you a report showing what work has been carried out on your site and some key metrics of its security, uptime and other factors.

All prices are ex VAT.

* Sites with high traffic may require a dedicated server, we will work with you to tailor a hosting plan if your site requires dedicated resources.
** Major version releases may require new themes/templates and a full rebuild which is not included in monthly maintenance.
*** Plugins and extensions requiring a license for updates will be charged additionally to the monthly fee.
**** Our SEO and Site audit reports give guidance on improvements you could make to your site and where you are in the search rankings for your keywords. Please note, this is not an SEO service, the reports are there to give guidance and any work to make improvements to your site will incur additional costs, or we will recommend you take an SEO package.

Our other WordPress website services

As well as offering on off ad-hoc website support, we also offer maintenance plans for WordPress and Joomla websites.

We can also design and develop a new website, creating a bespoke design to fit your brand and ensuring you retain full control over the website.

We are also web hosting providers and offer SEO services so you can insure your site is fully looked after and can run without any issues. Our experienced team are more than happy to help accommodate you with the website support you need.

Questions? Get in touch

Ad-hoc WordPress Website Support Services

Ad-hoc website support is a pay-as-you-go service offering WordPress website owners a simple approach to completing work on their website without any contracts.

UK based website agency, supporting you with any website issues

Ad-hoc website support for various platforms

What WordPress issues do you need support with?

Ad-hoc WordPress
website support

Ad-hoc Joomla
website support

WordPress website support benefits

A dedicated WordPress support team

Explore Our Website Guides

Website support FAQ’s

Is it better for me to have ad-hoc website support or ongoing website support?

What is the best way to get in touch if I need support for my website?

How often should I consider website support for my site?

Can I carry out website support tasks on my own, or should I hire a professional?

How much do your ad-hoc website support services cost?

WordPress website support packages

ESSENTIAL
Perfect for smaller websites with less than 10 web pages. This covers the majority of simple business websites.

PRO
Best for larger sites with extra features, such as a small shop or photo galleries and more than 10 web pages.

DEDICATED
Required for large and high traffic websites, more than 5GB in size and over 10,000 visitors per month.

Our other WordPress website services

Get In Touch

Website services

Certifications

Ad-hoc WordPress Website Support Services

Ad-hoc website support is a pay-as-you-go service offering WordPress website owners a simple approach to completing work on their website without any contracts.

UK based website agency, supporting you with any website issues

Ad-hoc website support for various platforms

What WordPress issues do you need support with?

Ad-hoc WordPresswebsite support

Ad-hoc Joomlawebsite support

WordPress website support benefits

A dedicated WordPress support team

Explore Our Website Guides

Website support FAQ’s

Is it better for me to have ad-hoc website support or ongoing website support?

What is the best way to get in touch if I need support for my website?

How often should I consider website support for my site?

Can I carry out website support tasks on my own, or should I hire a professional?

How much do your ad-hoc website support services cost?

WordPress website support packages

ESSENTIALPerfect for smaller websites with less than 10 web pages. This covers the majority of simple business websites.

PROBest for larger sites with extra features, such as a small shop or photo galleries and more than 10 web pages.

DEDICATEDRequired for large and high traffic websites, more than 5GB in size and over 10,000 visitors per month.

Our other WordPress website services

Get In Touch

Website services

Certifications

Ad-hoc WordPress
website support

Ad-hoc Joomla
website support

ESSENTIAL
Perfect for smaller websites with less than 10 web pages. This covers the majority of simple business websites.

PRO
Best for larger sites with extra features, such as a small shop or photo galleries and more than 10 web pages.

DEDICATED
Required for large and high traffic websites, more than 5GB in size and over 10,000 visitors per month.